Privacy Policy

Last Updated: October 25, 2025

At Cascade Internet Limited (“Cascade Internet,” “we,” “us,” or “our”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website (cascadeinternet.co.ke), contact us via phone, WhatsApp, email, or subscribe to our high-speed home fibre internet services in Nairobi and surrounding areas.

We comply with the Kenya Data Protection Act, 2019 and international best184 practices in data privacy. By using our services or interacting with our website, you consent to the practices described in this policy.

1. Information We Collect

We collect the following types of information:

a. Personal Information You Provide

Full name, phone number, email address, and physical address (for service installation and billing).
Payment details (processed securely via third-party payment gateways – we do not store full card information).
Messages sent via WhatsApp, email, or contact forms (e.g., inquiries about Basic, Bronze, Silver, Gold, Diamond, or Platinum packages).

b. Automatically Collected Information

IP address, browser type, device information, and pages visited (via cookies and analytics tools).
Usage data such as connection speed preferences and service signup timestamps.

c. Customer Account Data

Service plan details, installation date, and usage history (for network management and support).

2. How We Use Your Information

We use your data to:

Deliver and manage your high-speed unlimited home fibre internet service.
Process payments and send billing notifications.
Respond to customer care inquiries via 0740 888 080 or cascadeinternetltd@gmail.com.
Improve website functionality and user experience.
Send promotional updates (only with your consent – you can opt out anytime).
Comply with legal and regulatory requirements in Kenya.

3. Sharing Your Information

We do not sell your personal data. We may share it only with:

Authorized technicians for fibre installation and maintenance.
Payment processors (secure, compliant third parties).
Legal authorities if required by Kenyan law (e.g., court order).
Service partners (e.g., network monitoring tools) under strict confidentiality agreements.

4. Data Security

We implement industry-standard security measures, including:

Encryption of sensitive data in transit and at rest.
Secure servers located in Kenya.
Regular audits and access controls.

However, no method of transmission over the internet is 100% secure. We strive to protect your data but cannot guarantee absolute security.

5. Your Rights Under Kenyan Law

You have the right to:

Access your personal data we hold.
Correct inaccurate information.
Request deletion of your data (subject to legal retention requirements).
Object to processing for marketing purposes.
Withdraw consent at any time.

To exercise these rights, contact us at cascadeinternetltd@gmail.com.

6. Cookies & Tracking

Our website uses essential cookies for functionality (e.g., form submissions) and analytics cookies (e.g., Google Analytics) to understand visitor behavior. You can disable non-essential cookies in your browser settings.

7. Third-Party Links

Our website may contain links to external sites (e.g., payment gateways). We are not responsible for their privacy practices.

8. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect data from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of our services constitutes acceptance of the revised policy.

10. Contact Us

For privacy concerns or data requests:

Cascade Internet Limited 📧 cascadeinternetltd@gmail.com 📞 0740 888 080 🌐 cascadeinternet.co.ke 📍 Nairobi, Kenya

Thank you for trusting Cascade Internet – where fast, affordable, and secure connectivity begins at your doorstep.